NEED HELP SELECTING A CUSTOMER SERVICE LIVE CHAT SOLUTION?

Our expert 2021 Live Chat Buyer's Guide will help you understand top considerations for customer service professionals and determine what matters most to your business

There are many things to consider when choosing live chat for your business. Our guide will help you:

Understand how to improve customer satisfaction and retain more clients with live chat software
Learn about top considerations for customer service and success professionals seeking the best live chat solution for their business
Prioritize your live chat selection based on the criteria that matters most to your business
Prepare key questions to ask during the selection process

Download Buyer's Guide

Improve customer satisfaction, grow revenue, and engage smarter with chat for B2C and B2B

Connect with visitors wherever they are

We offer SMS-to-Chat and Tweet-to-Chat via Hootsuite, along with Facebook Messenger, WeChat, and Zalo integrations. Use multiple channels to provide additional engagement options for your visitors, capture more leads, convert more quickly, and support clients.

Stay secure, private, and compliant

No matter where your business is located, SnapEngage has you covered. We offer HIPAA and GDPR-compliant chat software, secure data transfer, audit logs, Single Sign-On, SSL encryption, MSAs, SLAs, and more to keep your business secure.

Integrate and automate workflows

Use our suite of advanced CRM and Help Desk integrations to create seamless workflows for lead capture, qualification, routing, segmentation, and more. We integrate with SAP C4C, MS Dynamics Online & On-Premise, Salesforce, and many other platforms.

Trusted by thousands of companies around the globe

"SnapEngage offers a powerful and flexible product which allows us to reach our customers wherever they are via multiple chat channels such as website chat, Facebook Messenger or local chat channels like Zalo. This versatility, combined with advanced CRM integrations and a knowledgeable support team, makes SnapEngage a vital part of our success strategy." -Lazada