Teri Bayrock, Senior Manager of Customer Support Operations at Hootsuite, shares her story of adopting, integrating and supporting live chat as a new customer support channel at Hootsuite.
This case study provides a rare glimpse into behind-the-scenes data from Hootsuite's Customer Support Team.
You'll gain actionable insights into how to strategically plan for and implement an effective live chat strategy to:
- Reduce email tickets
- Decrease time to issue resolution
- Increase customer satisfaction
- Forecast customer support demand