Teri Bayrock, Senior Manager of Customer Support Operations at Hootsuite, shares her story of adopting, integrating and supporting live chat as a new customer support channel at Hootsuite.

This case study provides a rare glimpse into behind-the-scenes data from Hootsuite's Customer Support Team.

You'll gain actionable insights into how to strategically plan for and implement an effective live chat strategy to:

  • Hootsuite-Case-Study_SnapEngage-1.pngReduce email tickets
  • Decrease time to issue resolution
  • Increase customer satisfaction
  • Forecast customer support demand